Returns & replacements
1. In case you are unhappy with the quality of the goods shipped, or the goods don't fit you properly, you can return the good to us (meeting the terms and conditions given in 1 and 2). You must intimate us regarding the good/s you would like to return within 7 days of receiving delivery of your order(s). If all return criteria are met, we will replace the product (of the same value as item/s returned after deducting shipping / courier charges). Exchanges for cash / cheque / currency / bank transfer / any other monetary form will NOT be entertained under ANY circumstance. To complete your return, we require a receipt or proof of purchase.
2. All products returned (as intimated to us) should be unused and couriered back to us in original condition with all the packaging, tags, clips, hangers, and promotional material intact (as applicable to the product returned) within a period of 14 days from the date you receive delivery of your order(s). In case you should wish to return your order(s), kindly intimate us by calling +662-2375218 or writing to us at . Thereafter, we will send you an e-mail explaining the return procedure and the address where the returned order(s) should be shipped. All courier charges applicable on shipment of good/s to be returned must be borne by the customer. No reimbursement will be made in any other circumstance. In case the return criteria are not met, the product will be re-shipped to the customer’s delivery address at the sole expense of the customer.
3. In order to initiate the return procedure, we must receive the products at our registered operating address (which will be provided to you in an e-mail once we are intimated that you would like to return your order.) Shipping costs are non-refundable. If a product exchange is approved by Thai Gem Centre, the cost of return shipping or shipping of freshly ordered good/s will be solely borne by the buyer/customer.
4. Only regular priced items may be exchanged or returned. However, the right to accept or refuse returned order/s lies at the sole discretion of Thai Gem Centre and its representatives. Unfortunately, order/s or item/s purchased within Sale / Offer periods CANNOT be returned or exchanged under any circumstance.